Returns & Exchanges
Not completely satisfied? We've got you covered with our hassle-free return policy.
Initiate Return
Contact our customer service or log into your account to start a return request within 14 days of delivery.
Pack Your Item
Pack the item securely in its original packaging with all tags attached. Include your order number.
Ship It Back
Use our prepaid shipping label or ship via your preferred carrier to our returns center.
Get Refunded
Once we receive and inspect your return, your refund will be processed within 5-7 business days.
Return Policy
14-Day Return Window
You have 14 days from the date of delivery to return any item for a full refund. Items must be unworn, unwashed, and in their original condition with all tags attached.
Eligible Items
Returnable
- • Clothing items in original condition
- • Accessories with original packaging
- • Items with tags still attached
- • Unworn and unwashed products
Non-Returnable
- • Undergarments and swimwear
- • Items marked as "Final Sale"
- • Personalized or customized items
- • Items showing signs of wear
Exchanges
Want a different size or color? We're happy to exchange your item for you. Here's how:
- Contact our customer service team with your order number and desired exchange
- We'll send you a prepaid shipping label for the return
- Once we receive your item, we'll ship out the replacement
- If there's a price difference, we'll adjust accordingly
Refund Information
Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return.
Original shipping charges are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.).
Sale items can be returned for store credit only, unless otherwise specified.
Damaged or Defective Items
Received a damaged or defective item? We sincerely apologize. Please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged/defective item
- Description of the issue
We'll arrange a free return and send you a replacement immediately.
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: support@bigboss.com
Phone: +880 1XXX-XXXXXX
Hours: Sunday - Thursday, 10AM - 6PM (BST)